Shipping policy

4.1 We deliver Australia-wide, unless otherwise notified at checkout for remote regions.

4.2 Delivery method and cost. Delivery is completed by allocated furniture couriers or a freight carrier. Costs are calculated at checkout based on size and location, or quoted before you confirm your order.

4.3 Delivery timeframe. For in-stock items we aim to dispatch within 2–5 business days. For made-to-order items, delivery follows completion of your piece (see clause 2.3). Delivery timeframes are estimates only.

4.4 Risk and inspection. Risk of loss or damage to the goods passes to you on delivery. Please inspect your item on delivery (or as soon as possible afterward). If your item arrives damaged or is the wrong item, contact us within 48 hours at info@thehardwoodhall.com.au with a description and photographs so we can resolve it promptly. Reporting promptly helps us assist you, but does not affect your rights under the ACL.

4.5 Access. Please make sure there is clear and safe access to your delivery location (doorways, stairs, lifts, parking). If delivery cannot be completed because of access issues or because no one is available to receive the item at an agreed time, additional redelivery or storage charges may apply.

4.6 Delays. We are not responsible for delays caused by carriers or by events outside our reasonable control, but we will do our best to keep you informed and to help resolve any issue.